Privacy Policy

The website and related pages on social networking sites (collectively, “Website”) along with various features, tools, content, materials, documents, information, products, and services offered or available in connection with the Website (“Services”) are provided by iCareBetter, Inc. (“we,” “us,” or “our”). We respect the right to privacy and security of personal information about patients, medical professionals, other visitors to the Website, and other users of the Services (“you” or “your”). This Privacy Policy explains how we collect, use, and safeguard information about you when you visit the Website or use our Services. PLEASE READ THIS PRIVACY POLICY CAREFULLY. If you do not agree with the terms of this Privacy Policy, do not disclose your information on the Website or use the Services. We reserve the right to make changes to this Privacy Policy at any time or for any reason. Any changes will be posted and we will alert you that changes have been made by updating the revised date of this Privacy Policy. 

Information We Collect 

We may collect information about you in a variety of ways. The types of information we may collect about you on the Website include: 

demographic and contact information. 

We collect the demographic and other personal information you provide to us when you participate in various activities in connection with the Website or Services, such as completing an online form, subscribing to our newsletter, sending us an email, or providing content in public forums of the Website. The information we may collect about you may include your username, email address, and comments. 

personal information. 

When you provide comments in private forums, respond to quizzes and surveys, or engage in other activities on the Website, we may collect personal or sensitive information about you, such as birthdate, medical history, family information, and personal opinions. 

business account information. 

If you are physician, health care provider, or other medical practitioners that subscribes to the Services, we may collect business and demographic information you provide on the Website in connection with completing a profile or online forms, such as business name, address, medical services, and certifications. 

payment information. 

If you create a practitioner account on the Website and purchase certain Services from us, we may collect information related to your payment method (e.g. valid credit card number, card brand, expiration date). We do not, however, view or store your credit card data. This is handled by a third-party payment processor. 

derived information. 

We collect information our servers automatically recognize when you browse the Website or access the Services, such as your IP address, your operating system, browser version, the address of a referring website, and the pages you visit on the Website. Such information is not personally identifiable, but it still may be possible to determine from an IP address your internet service provider and the geographic location of your point of connectivity as well as other statistical usage data. We also may collect information about your native actions that are integral to our Website, including liking, or replying to a post. 

mobile device information. 

If you access the Website or Services from a mobile device, our servers may automatically collect information about the type of mobile device you use and the information about the location of your device. 

How We Use Your Information 

Having accurate information about you permits us to understand your needs and provide you with better Services. By identifying patterns and trends in usage, we are able to better design the Website to improve your experiences, both in terms of content and ease of use. In particular, we use your information to Increase the efficiency and operation of the Website and improve the Services; establish and manage practitioner accounts with us; perform the functions and services you request or authorize; send you confirmations, receipts, updates, alerts, administrative messages, and otherwise facilitate your use of the Website or Services; request feedback and contact you about your use of the Website or Services; respond to your emails; deliver information you request or that we think may be of interest to you, such as information about various promotions; and compile anonymous statistical data and analysis for use internally or with third parties. 

How we Share Your Information 

We may share your information under the following circumstances: 

Service Providers. 

We do not sell your personal information to third parties; however, we may share your information with third parties that perform services for or on our behalf, including with payment processing, data analysis, email delivery, and hosting services. 

In response to legal process or a request for information, we may share your information as permitted or required by any applicable law, rule, or regulation or necessary to investigate or remedy the potential violation of our policies or to protect the rights, property, and safety of others. 

Web Analytics. 

We may allow selected third parties to use tracking technology on the Website, which will enable them to collect information about how you use the Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. 

Sale or Merger. 

If we reorganize or otherwise transfer part or the whole of the Website or our assets to another organization (such as in the course of a merger, dissolution, liquidation), your information may be shared with the transferee; however, we will make reasonable endeavors to require the transferee honor commitments we made in this Privacy Policy. 

Interactive Features 

You understand that when you use the Website or the Services, information you post on interactive public areas of the Website will be available to other users and, in some cases, may be publicly available. In addition, if you create a practitioner account, please be aware that information from your profile and information you share in public areas of the Website may appear in third party search engine results. We do not have control over content that has been indexed and cashed by search engines. If you delete your profile, the original post is often not deleted and the content may still show up on search engines in perpetuity. We recommend you be cautious about giving your personal information to others or sharing personal information in online forums. We are not responsible for the actions of third parties with whom you share information and we have no authority to manage or control third-party solicitations. If you no longer wish to receive emails or other communications from third parties, you are responsible for contacting the third party directly. Check our Terms of Use for more information. 

Interactive Features 

If you registered for a practitioner account on the Website, you may deactivate your account at any time by sending us an email at After you deactivate your account, we may retain information that we are required to keep and any information that has been shared on the Website. Additionally, any data you have submitted or shared with a third party will not be deleted by us. 

Cookies and Tracking Technology 

Like most other websites, the Website may use cookies, web beacons, and other tracking technology, depending on the features offered. Tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Website, and understanding how visitors use the Website. Cookies can also help us customize the Website and improve your experience. When you browse the Website, your information is not collected through the use of cookies; however, cookies may be tied to your previously provided information. Aggregate cookie and tracking information that does not directly identify you may be shared with third parties. Also, some content on the Website may be provided by third parties that may use cookies in conjunction with other tracking technologies to collect information about you when you use the Website, which enables them to provide targeted advertising to you. We do not control these third parties’ tracking technologies or how they may be used. Most web browsers are set to accept cookies by default. Our cookies do not and cannot infiltrate your hard drive to gather confidential information. Our cookies are not “spyware.” You can usually choose to set your browser to remove or reject cookies. Be aware that removing or rejecting cookies could affect the availability and functionality of the Website. 

Controls for Do-Not-Track Features 

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have information about your web browsing activities monitored and collected. The Website does not track your browsing activities across third-party websites and we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. No uniform technology standard for recognizing and implementing DNT signals has been finalized. Because there is not yet a common understanding of how to interpret the DNT signal, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will provide information about that practice in a revised version of this Privacy Policy. 

Information Security 

We employ reasonable physical, administrative, and electronic measures designed to safeguard and protect your personally identifiable information from unauthorized access and disclosure. While we have taken reasonable steps to make the personally identifiable information you provide on the Website as secure as possible against unauthorized access, please be aware that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other types of misuse. Any information disclosed online can potentially be intercepted and used by unauthorized parties. We cannot guarantee that only authorized persons will view your information. We are not responsible for third party circumvention of any privacy settings or the failure of any security measures. To help ensure security via the Internet, we recommend you keep your browser up to date with automatic security updates enabled and you use a unique username and password that are never shared. 

Children’s Information 

While the Website and Services are directed to users of all ages, we do not knowingly solicit information from or market to children under the age of 18 without prior verifiable consent from such child’s parent or legal guardian (“Parental Consent”). If you are under the age of 13, you are not allowed to use the Services or create an account without Parental Consent. If you are at least 13 years old but not yet 18 years of age, you should not access or use the Website or Services without permission from your parent or guardian. We recommend that all children under 18 years of age ask their parents or legal guardians for permission before transmitting any information about themselves to anyone via the Internet. IF YOU ARE UNDER THE AGE OF 13, DO NOT SUBMIT ANY PERSONALLY IDENTIFIABLE INFORMATION THROUGH THE WEBSITE. We encourage parents and legal guardians to monitor their children’s online activity and to help enforce our privacy practices. With Parental Consent, we may collect information from children under the age of 13, such as name, address, phone number, email address, and responses to quizzes. With proper identification, parents and legal guardians may revoke Parental Consent or review, correct, and request deletion of their child’s information stored in our databases by contacting us by email at When Parental Consent is revoked, we will stop collecting, using, processing, or disclosing, information from that child. If we learn that personally identifiable information from users under 13 years of age has been collected, we will take reasonable measures to promptly delete such information; however, the information may not be completely or comprehensively removed from our databases. If you are under 18 years of age and reside in California, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us by email at and include a statement that you reside in California. While we will make sure the information is not publicly displayed on the Website, please be aware that the information may not be completely or comprehensively removed from our databases. 

The Website and Services may contain links to other websites or external services that we hope may be of interest to you. It is our intent to provide links only to other quality websites. However, we cannot guarantee the safety and privacy of information you provide to these linked websites, or for that matter to any third parties. Any information collected by websites, other than this Website, is not covered by this Privacy Policy. The fact that we may link to or incorporate an advertiser’s services, functionality, or website, or present a banner ad or other type of advertisement is not an endorsement of their privacy policy or security practices. We do not exercise control over third party services, functionality, websites, or other resources, including their use of your personally identifiable information, and you should exercise caution when deciding to disclose your personal information to any third party. We encourage you to read the provisions of privacy policies on other websites you visit to learn more about their privacy practices. These other parties may place their own cookies or other files on your computer or device, collect data, or solicit personal information from you. Other websites and services follow different rules regarding the use or disclosure of the information you submit to them. This Privacy Policy applies only to this Website and the Services and we are not responsible for privacy practices or the content of other websites. 

Governing Law and Dispute Resolution

These Terms of Use and your use of the Website and Services are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts applicable to agreements made and performed within the Commonwealth of Massachusetts, without resort to its conflict of law principles. 

Questions or Comments 

If you have questions or comments about this Privacy Policy, please send us an email at